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Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High
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Manufacturer: McGraw-Hill
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Crucial Conversations: Tools for Talking When Stakes are High Features

ISBN13: 9780071401944
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Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional Crucial Conversations: Tools for Talking When Stakes are High Information

Foreword by

Covey, Author of The 7 Habits of Highly Effective People

A PAPERBACK ORIGINAL

"Most books make promises. This one delivers. These skills have not only helped us to win the largest contract in our industry's history."--Dain M.

Hancock, President, Lockheed Martin Aeronautics

A powerful, seven-step approach to handling difficult conversations with confidence and skill

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid.

How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner?

Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression.

 

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